SHIPPING POLICY

We are committed to excellence, and the full satisfaction of our customers.

1. SHIPPING

All orders for our products are processed and shipped out in 1-4 business days. Orders are not normally shipped or delivered on weekends or holidays. However they may be.

Here are the following estimates for delivery times:

Australia: 3-7 Business Days

North America: 2-8 Business Days

Europe: 4-9 Business Days

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.

Refunds will not be given for delayed orders unless over 40 days from order date, as carrier and shipping logistics are sometimes out of our control. 

All orders are shipped with our carrier DHLink. The website can be found here
https://www.dhlink.com/ 

2. WRONG ADDRESS DISCLAIMER

It is the responsibility of the customers to make sure that the shipping address entered is correct.

We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately if you believe you have provided an incorrect shipping address.

3. UNDELIVERABLE ORDERS

Orders that are returned to us as undeliverable because of incorrect shipping information are subject to a restocking fee to be determined by us.

4. LOST/STOLEN PACKAGES

We are not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, please report to the local authorities and/or the carrier.

5. RETURN REQUEST DAYS

We allow you to return your items within a period of 30 days. Kindly be advised that the item (s) should be returned unopened and unused.

6. OUT OF STOCK ITEM PROCESS

In case of out-of-stock, we will wait for all items to be in stock before dispatching

7. IMPORT DUTY AND TAXES

When working with us, you have the following options when it comes to taxes as well and import taxes:

1. customer will need to settle fees when arriving in destination country

8. ACCEPTANCE

By accessing our site and placing an order you have willingly accepted the terms of this Shipping Policy.

9. CONTACT INFORMATION

In the event you have any questions or comments please reach us via the following contacts:

Email - contactusnexira@gmail.com